At ASTILLERO LLC, we understand the importance of flexibility and aim to provide a smooth shopping experience for our valued customers. We offer a generous 4-hour window after placing an order for any necessary cancellations or changes. To facilitate this process, we have established specific guidelines.

Cancellation or Modification of Orders Within 4 Hours:
Customers have the authority to cancel or modify their orders within the initial 4-hour period after placing them. This can be easily done by visiting the Contact Us section on our website, submitting a support ticket, or contacting our dedicated customer support team using the provided contact information. Our team is ready to offer immediate assistance.

After the 4-Hour Window:
It is crucial for customers to understand that beyond the 4-hour timeframe, it may not be possible to cancel or modify their orders. We appreciate your understanding and cooperation in this matter to prevent any potential misunderstandings or unnecessary complications.

Ensuring Address Accuracy:
To ensure successful delivery, it is vital for customers to double-check the correctness of their shipping address when making a purchase. We place great emphasis on attention to detail, and any delivery issues resulting from address inaccuracies will not be within our responsibility.

Customer Support:
Our customer support team operates 24/7 to address any questions, concerns, or problems related to orders. Customers can contact us at [email protected]. Providing timely and satisfactory solutions for our customers remains our utmost priority, and we are grateful for the collaborative efforts of our staff in maintaining this standard.

We thank you for choosing ASTILLERO LLC and eagerly anticipate serving you in the best way possible.